01
Cleaners not turning up
The agreed service is not reliably present when the building needs it.
Commercial cleaning transitions · South East England
Thinking of changing your cleaning company?
Switch to CQD.
You should not have to chase cleaners, report the same issue twice, or wonder whether today’s clean happened. CQD is built around a written specification, known teams, quality checks and one accountable point of contact.
Free, no-obligation site assessment · Written specification · Fixed monthly pricing confirmed after a free site assessment · No long-term contract
For the people responsible for the building
Facilities managers, office managers, operations managers, practice managers, school and business administrators, property managers and business owners.
A familiar pattern
If any of these sound familiar
These are ordinary commercial service problems. They become expensive in management time when no one has made the standard, the checks or the ownership visible.
02
Inconsistent standards
The result changes from one visit or week to the next.
03
Constantly changing staff
New faces keep having to learn the building from scratch.
04
Poor communication
Questions, changes or issues take too long to reach the right person.
05
No clear accountability
It is unclear who owns the standard when something is missed.
06
Missed tasks
The specification is not visible enough to know what has been covered.
07
No cover when someone is absent
A planned clean depends on one person being available.
08
Having to chase the cleaning company
Managing the cleaning service becomes another job.
09
Uncertainty over what is actually being cleaned
The service is described broadly, without a useful written scope.
10
No visible quality-control process
Checks and sign-off are not easy for your team to see.
A clearer operating model
What changes when CQD takes over
The point of a switch is a service that is easier to understand and easier to manage. Each counterpart below is part of the CQD model.
From the current patternCQD counterpart
Changing staff
A dedicated two-person team that learns the building
Unclear scope
A written cleaning specification
Unclear ownership
Named supervisor oversight
Problems found by the client
Documented checks and supervisor sign-off against the published checklist
Difficult day-to-day contact
Direct communication, including WhatsApp
Absence without a plan
Planned cover teams
Variable monthly invoices
Fixed monthly pricing confirmed after a free site assessment, with no long-term contract
A structured handover
Switch to CQD in five steps
- 01
Tell us what is going wrong.
Start with the practical detail that matters to your building.
- 02
We assess your building.
The assessment is free and carries no obligation.
- 03
We write the cleaning specification.
The agreed areas, tasks and operating pattern become clear.
- 04
We mobilise your dedicated team.
CQD plans the start around the agreed specification and your current arrangement.
- 05
You have one accountable point of contact.
Communication, checks and next steps have a clear owner.
The CQD difference
A service model you can see.
This is a comparison of service models, written to make the operating shape clear. It is not a judgement on any individual provider.
A traditional, inconsistent service
CQD
Changing cleaners
Dedicated two-person team
Reactive communication
Direct communication with a named contact
Unclear specification
Written cleaning specification
Client discovers problems
Supervisor oversight and documented checks
Limited visibility
Checks you can see, with the published audit checklist
Client has to chase
One accountable point of contact plus planned cover
Comparison describes the service model, not any individual provider.
The next useful detail
What happens after you contact CQD?
The assessment and specification carry no cost or obligation. Mobilisation and the start of daily cleaning typically happen within 5–7 working days of the specification being agreed.
- 01
Initial conversation
We listen to what is happening now.
- 02
Site assessment
We look at the building and its operating pattern.
- 03
Cleaning specification
We write down the agreed scope and standard.
- 04
Quote and package recommendation
We explain the suitable monthly subscription.
- 05
Mobilisation
We plan the handover and dedicated team.
- 06
Service begins
Daily cleaning typically starts within 5–7 working days of the specification being agreed.
- 07
Ongoing quality checks
Supervisors check the service against the published checklist.
A careful legal point
TUPE, discussed openly.
Whether staff transfer when a commercial cleaning provider changes depends on the facts. Where TUPE applies, the relevant employment rights and duties must be followed. CQD uses its own vetted, DBS-checked, reference-verified teams, but a change of contractor does not remove any obligations that apply. We recommend taking independent legal advice and will discuss the position openly before anything is agreed.
Practical handover
How to exit your current arrangement
1. Check your notice period.
Read the current terms before making a change.
2. Put it in writing.
Send notice through the agreed channel.
3. Agree an end date.
Make the handover date clear to everyone.
4. Let CQD plan around it.
CQD subscriptions carry 30 days’ notice either way.
Independent customer feedback
5.0 from 51 Google reviews
A considered next step
Request a private site assessment
Tell CQD what is not working, and we will assess the building, write the specification and explain the next step clearly.
Free, no-obligation site assessment · Written specification · Fixed monthly pricing confirmed after a free site assessment · No long-term contract
Questions before you move
Switching, answered.
Is the site assessment really free?
Yes. The private site assessment and cleaning specification carry no cost or obligation. They let CQD understand the building before any monthly subscription is agreed.
How quickly can CQD take over?
Mobilisation and the start of daily cleaning typically happen within 5–7 working days of the specification being agreed. The practical start date is planned around your building and current arrangement.
Do we need to be in a contract to switch?
No. You can check your current notice period, put your decision in writing and agree an end date. CQD subscriptions carry 30 days’ notice either way and do not require a long-term contract.
Does switching mean our staff transfer?
It depends on the facts. Where TUPE applies, the relevant employment rights and duties must be followed. CQD uses its own DBS-checked, reference-verified teams, but a change of contractor does not remove any obligations that apply. We recommend taking independent legal advice and will discuss the position openly before anything is agreed.
What happens to our current cleaners?
You should follow the notice and handover terms in your current arrangement. CQD can plan mobilisation around the agreed end date and will discuss any TUPE considerations openly before anything is agreed.
Continue through CQD