Privacy Policy

1. Who We Are

CQD Cleaning Services Ltd ("we", "us", "our") is a commercial cleaning company registered in England and Wales (Company No. 09888988). Our registered office is at 1 Aston Court, Kingsmead Business Park, High Wycombe, Buckinghamshire, HP11 1LA. We are the data controller for the personal data we collect through this website.

For any data protection queries, contact us at: [email protected] or call 01494 911001.

2. What Data We Collect

We collect the following categories of personal data:

• Contact and enquiry data: name, email address, telephone number, company name, and the content of your message when you submit a contact or quote request form.
• Communication data: records of correspondence if you contact us by email or phone.
• Technical data: IP address, browser type, operating system, and pages visited, collected automatically via server logs and analytics tools (see Section 6).

We do not collect sensitive personal data (such as health information, financial data, or data about children).

3. How We Use Your Data

We use your personal data for the following purposes and on the following legal bases under UK GDPR:

• To respond to your enquiry or quote request — legal basis: legitimate interests (responding to a business enquiry you initiated).
• To provide our cleaning services — legal basis: performance of a contract.
• To send you service-related communications (e.g. appointment confirmations, invoices) — legal basis: performance of a contract.
• To improve our website and services — legal basis: legitimate interests.
• To comply with legal obligations — legal basis: legal obligation.

We do not use your data for automated decision-making or profiling.

4. Who We Share Your Data With

We do not sell, rent, or trade your personal data. We may share it with:

• Service providers acting as data processors on our behalf, including our website hosting provider (GoDaddy), email delivery service, and CRM tools. These providers are contractually bound to process data only on our instructions.
• Professional advisers (accountants, solicitors) where necessary and under confidentiality obligations.
• Regulatory authorities where required by law.

5. How Long We Keep Your Data

• Enquiry and quote data: retained for 2 years from the date of last contact, then securely deleted.
• Client contract data: retained for 7 years after the end of the contract (HMRC requirement).
• Technical/analytics data: retained for up to 26 months.

6. Cookies and Analytics

Our website uses cookies. A cookie consent banner is displayed on your first visit. We use analytics cookies (Google Analytics 4) only if you consent. Essential cookies (required for the website to function) are always active.

You can withdraw your consent at any time by clearing your browser cookies and revisiting the site.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access — request a copy of the data we hold about you.
• Right to rectification — ask us to correct inaccurate data.
• Right to erasure — ask us to delete your data ("right to be forgotten").
• Right to restrict processing — ask us to pause processing your data.
• Right to data portability — receive your data in a machine-readable format.
• Right to object — object to processing based on legitimate interests.

To exercise any of these rights, email [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Our website uses HTTPS encryption. Access to personal data is restricted to staff who need it to perform their duties.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

For any questions about this Privacy Policy or how we handle your data: